Returns & Refund Policy
Last Updated: September 24, 2026
At MyCozyPillow, we want you to have enough time to experience your new pillow and decide whether it is right for you.
That's why eligible purchases are covered by our 30-Day Money Back Guarantee.
We encourage you to give your pillow some time to become part of your normal sleep routine. If you're not satisfied with your purchase, you can contact our support team within the applicable guarantee period to request a return.
30-Day Money Back Guarantee
If you're not satisfied with your MyCozyPillow purchase for any reason, you may contact us within 30 days of delivery to request a return and refund, subject to the conditions below.
To start a return, contact:
Please provide your order number and the name and email address used when placing your order.
Once your request has been reviewed and approved, we'll provide you with the appropriate return instructions.
Return Conditions
To help us process your request:
- The return request must be made within 30 days of delivery.
- You must provide your order number or sufficient information to locate your purchase.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, or otherwise required by applicable law.
- Original shipping charges are generally non-refundable.
- Items returned without contacting our support team first may not be accepted.
For hygiene reasons, we may require certain products to be returned in accordance with applicable health and safety requirements. These conditions do not limit any rights that cannot legally be excluded.
Damaged or Defective Items
We carefully package our products before shipment. If your pillow arrives damaged or defective, please contact us within 72 hours of delivery.
Email support@mindiit.com and include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
After reviewing your request, we may provide a replacement or refund, depending on the circumstances.
Products damaged because of misuse, improper handling, accidents, or normal wear and tear may not qualify for a refund or replacement.
Incorrect Items
If you receive a product that is different from what you ordered, please contact us within 72 hours of delivery.
Send us your order number and clear photos of the product you received. We'll review the issue and, if confirmed, provide the appropriate resolution.
Order Cancellation
Cancellation requests must be submitted within 24 hours of placing your order.
Please email support@mindiit.com as soon as possible if you need to cancel an order.
Once an order has entered processing or has been shipped, we may no longer be able to cancel it.
For approved cancellations, refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Refunds
Once your returned product has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Return Shipping
For standard returns under our 30-Day Money Back Guarantee, the customer is responsible for return shipping costs.
If your item was received damaged, defective, or incorrect, please contact our support team before returning it. We will provide instructions based on the circumstances of your order.
Lost, Stolen, or Delayed Packages
After an order has been handed over to the shipping carrier, delivery is subject to the carrier's procedures.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or other transportation disruptions.
If your tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. You may also contact us at support@mindiit.com and we'll do our best to assist.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an incorrect address after placing your order, contact us within 24 hours at:
We will do our best to update the address before the order enters processing. However, we cannot guarantee that changes will be possible after processing or shipment has begun.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for a replacement shipment.
Exceptions
Our guarantee does not cover damage caused by misuse, accidents, improper care, unauthorized modifications, or normal wear and tear.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.
Policy Updates
We may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about returns, refunds, cancellations, or our 60-Day Money Back Guarantee, please contact us:
MyCozyPillow
MindiIT Ventures LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@mindiit.com
We're here to help make your MyCozyPillow experience as smooth and comfortable as possible.