Shipping policy
Last Updated: September 24, 2026
At MyCozyPillow, we work to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after your order is successfully placed.
Orders are not processed or shipped on weekends or U.S. federal holidays. During periods of high order volume, promotions, or holidays, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
For orders shipped within the United States, estimated delivery time is generally:
5–10 business days after processing.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
If your order qualifies for a shipping promotion or free shipping offer, the applicable shipping benefit will be shown during checkout.
Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
If your tracking information has not updated for several business days, please contact us at support@mindiit.com and include your order number.
Delivery Address
Please make sure your shipping information is accurate and complete when placing your order.
MyCozyPillow is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has entered processing or shipment.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package appears to be delayed, please check the tracking information first. If the package has not arrived within a reasonable period after the estimated delivery window, contact us at:
Please include your order number and tracking information so our support team can review the situation.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged package and product
We will review your request and provide the appropriate next steps.
International Shipping
At this time, shipping availability may vary by destination. If international shipping is available for your order, applicable shipping options and costs will be displayed at checkout.
Customers placing international orders may be responsible for applicable customs duties, taxes, or other fees imposed by the destination country.
Contact Us
If you have any questions about shipping or your order, please contact us:
MyCozyPillow
Email: support@mindiit.com
Company: MindiIT Ventures LLC
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
We're happy to help and appreciate your choosing MyCozyPillow.